At Silkerix, we keep checkout simple, secure, and transparent. This page explains the payment methods we accept, how your payment is processed, when you are charged, and what to do if something goes wrong. Silkerix is operated by 温州市瓯海梧田本杰贸易商行, which is headquartered and registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号 and sells exclusively online at silkerix.com. We do not operate a walk-in retail showroom at that address, and all orders, payments, and customer service are handled online.

Accepted Payment Methods

All prices on silkerix.com are listed in U.S. Dollars (USD). We currently accept the following payment methods for orders shipped within the United States:

Payment Method	Type	Notes
Visa	Credit / debit card	Processed through our secure Stripe checkout
Mastercard	Credit / debit card	Processed through our secure Stripe checkout
American Express	Credit / debit card	Processed through our secure Stripe checkout
Discover	Credit / debit card	Processed through our secure Stripe checkout
PayPal	Digital wallet	Pay with your PayPal balance or linked funding source
Stripe secure checkout	Payment gateway	Encrypted card processing for all major card brands above

We do not accept cash, checks, money orders, wire transfers, cryptocurrency, or buy-now-pay-later installment plans at this time. If a payment method is not listed above, it cannot be used on silkerix.com.

How Your Payment Is Processed

All card payments are processed by Stripe, a PCI-DSS-compliant payment gateway, and PayPal transactions are handled directly by PayPal. Silkerix does not collect, view, or store your full card number, CVV, or banking credentials on our servers. Your payment details are encrypted in transit and handled by these processors under their own security standards.

When you place an order, your card or PayPal account is authorized and charged at the time of purchase. You will receive an order confirmation email once payment is approved. If your payment is declined, no order is created, and you may retry with the same or a different accepted method.

Order Totals and Charges

• Product prices: Displayed in USD at the time of checkout.
• Shipping: Free shipping for all orders — $0.00 standard shipping on every U.S. order.
• Taxes: Any applicable sales tax is calculated and shown at checkout before you confirm payment.
• No hidden fees: The total shown on the final checkout screen is the amount charged to your payment method.

Your card issuer or PayPal may apply currency conversion or foreign transaction fees if your funding source is not denominated in USD. Those fees are set by your bank or payment provider, not by Silkerix.

Handling, Delivery, and Cancellations

After payment is confirmed, orders enter our handling and packing queue, which takes 2-3 business days (Monday–Friday, excluding U.S. federal holidays). Delivery then takes 6-9 business days, for a total estimated arrival of 8–12 business days from order placement.

If you need to cancel or change your order, you may do so within 12 hours of placing the order, or before it enters the 2-3 business day handling and packing queue, by emailing [email protected]. Please include your order number and the change requested. Once an order has shipped, it can no longer be cancelled, but you may use our Refund and Returns Policy. For more detail, see Order Changes and Cancellations and our Shipping Policy.

Refunds and Payment Reversals

If you return eligible footwear within 30 days of the delivery date, refunds are issued to your original payment method after the returned item is inspected. Refund processing takes 3 days after inspection. Depending on your bank or card issuer, the refund may take additional business days to appear on your statement. PayPal refunds are returned to your PayPal account. For full eligibility details, please read our Refund and Returns Policy.

Before mailing any footwear back, please email [email protected] to request an RMA return label and verified return warehouse instructions. Do not ship returns to the registered headquarters address without written instructions from our team.

Payment Security and Fraud Prevention

We take reasonable steps to protect both customers and our store from unauthorized transactions. Orders may be reviewed or held if our payment processors flag unusual activity, mismatched billing details, or elevated fraud risk. In such cases, we may contact you at the email address provided at checkout to verify information before shipping. We will never ask you for your full card number, CVV, or PayPal password by email.

Billing Questions and Support

If you have a question about a charge, a declined payment, a refund, or a receipt, contact our customer support team:

• Email: [email protected]
• Phone: +86 166 7400 2242
• Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)

For general questions, visit our FAQs or Contact Us page. To learn how we handle your personal and payment-related information, please review our Privacy Policy and Terms and Conditions. You can also read more about Silkerix and our sustainability commitments.