Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Silkerix (“we,” “us,” “our,” or “the Company”) is the brand name of 温州市瓯海梧田本杰贸易商行, a business registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, operating the online footwear store at https://silkerix.com. We sell physical footwear—canvas shoes, running shoes, and sneakers—to customers in the United States.
This Privacy Policy explains what personal information we collect, how we use and share it, the choices you have, and the rights available to you. It applies to all visitors and customers of silkerix.com. By browsing or purchasing from our store, you acknowledge the practices described below. If you do not agree, please discontinue use of the website.
1. Information We Collect
Information you provide directly
- Order and fulfillment data: name, shipping address, billing address, email address, and phone number submitted at checkout.
- Footwear preferences: selected size, colorway, and product model (canvas shoes, running shoes, or sneakers) needed to fulfill and support your order.
- Customer support records: messages, return or exchange requests, and order-change or cancellation requests sent to [email protected].
- Account and communication data: email address if you subscribe to updates, and any information you voluntarily submit through forms on our site.
Information collected automatically
- Device and usage data: IP address, browser type, device type, pages viewed, referring URLs, and timestamps.
- Cookies and similar technologies: small files used to keep your cart working, remember preferences, and measure site performance. See our Cookies Policy for details and controls.
Payment information
We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout, with all prices in USD. We do not store full payment card numbers on our servers. Card and wallet data are processed by our payment processors (PayPal and Stripe), which handle your payment credentials under their own security standards. We receive only limited confirmation data, such as the last four digits of a card, the payment method used, and transaction status. Learn more on our Payment Methods page.
2. How We Use Your Information
- Process, pack, and ship orders (handling time 2-3 business days; delivery time 6-9 business days; free shipping for all orders).
- Send transactional messages such as order confirmations, shipping notices, and delivery updates.
- Handle returns within 30 days of delivery, process refunds within 3 days after returned item inspection, and manage order changes or cancellations requested within 12 hours of placing an order.
- Respond to inquiries sent to [email protected] during customer support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).
- Detect and prevent fraud, abuse, and unauthorized transactions.
- Improve our website, product sizing guidance, and customer experience.
- Comply with legal obligations and enforce our Terms and Conditions.
3. How We Share Information
We do not sell your personal information for money. We share information only with service providers and in the limited circumstances below:
- Shipping and logistics partners that deliver your footwear to US addresses.
- Payment processors (PayPal and Stripe) that complete secure checkout.
- Technology providers that host our website, send emails, and provide analytics, under contractual confidentiality obligations.
- Legal and safety disclosures when required by law, subpoena, or to protect our rights, customers, or the public.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Cookies and Tracking
We use strictly necessary cookies (cart and checkout functionality), preference cookies, and limited analytics cookies. You can manage cookies through your browser settings; disabling essential cookies may prevent checkout from working. Full details are available in our Cookies Policy.
5. Data Retention
We retain order records for as long as needed to fulfill orders, honor our 30-day return window and 3-day refund processing, resolve disputes, and meet tax and accounting requirements. Support emails are retained only as long as necessary to resolve your request. When data is no longer needed, we delete or anonymize it.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Know what personal information we collect, use, and disclose.
- Access a copy of your personal information.
- Correct inaccurate information.
- Delete your personal information, subject to legal exceptions.
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising.
- Not be discriminated against for exercising your privacy rights.
To exercise any right, email [email protected] with the subject line “Privacy Request”. We may need to verify your identity before acting on your request. You may also use an authorized agent where permitted by law. For opt-out details, visit our Do Not Sell My Personal Information page.
7. Children’s Privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact [email protected] with the subject line “Privacy Request” and we will delete it.
8. Data Security
We use encryption in transit (HTTPS), access controls, and vetted payment processors to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. International Transfers
We are headquartered in Wenzhou, Zhejiang, China, and our service providers may process data in other countries. Where required, we use appropriate safeguards for cross-border transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on this page.
11. Contact Us
温州市瓯海梧田本杰贸易商行 (operating as Silkerix)
Registered Address: 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号
Website: https://silkerix.com
Phone: +86 166 7400 2242
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)
Please note that our registered address is a business registration location, not a retail showroom open to walk-in shoppers. For returns, contact [email protected] with the subject line “Return Request” to receive an RMA return label and verified return warehouse instructions before mailing back footwear. See our Refund and Returns Policy, Shipping Policy, and Order Changes and Cancellations pages for more information.