CUSTOMER DOCUMENTATION

Community Standards

Silkerix is operated by 温州市瓯海梧田本杰贸易商行, headquartered and registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, and selling online at silkerix.com. These Community Standards describe the conduct we expect from everyone who interacts with our store, our reviews, our customer service channels, and our footwear community across the United States. They apply alongside our Terms and Conditions, Review Policy, and Privacy Policy. By browsing, purchasing, or communicating with Silkerix, you agree to follow these standards.

Our Community Principles

Silkerix is built on four values: Engineered Lightness, Honest Durability, Frictionless Service, and Craft Transparency. Our community standards translate those values into everyday behavior. We ask every customer, reviewer, and visitor to be honest, respectful, and accurate when engaging with us and with other shoppers.

Expected Conduct

Be truthful. Share genuine experiences with our canvas shoes, running shoes, and sneakers. Do not post fabricated reviews, incentivized ratings that were not disclosed, or claims about products you did not purchase.
Be respectful. Harassment, hate speech, threats, discriminatory language, and personal attacks are not tolerated in reviews, emails, or any channel connected to Silkerix.
Be accurate. Do not misrepresent shipping times, return outcomes, or product materials. Our published terms—free shipping for all orders, 2-3 business days handling, 6-9 business days delivery, 30 days returns, and 3 days processing refund—are the authoritative reference.
Protect privacy. Do not publish another person’s personal information, order details, or contact data without consent.
Respect intellectual property. Do not upload or submit content that infringes copyrights, trademarks, or other rights held by Silkerix or third parties.

Prohibited Activity

The following activities are prohibited on silkerix.com and in any communication with 温州市瓯海梧田本杰贸易商行:

Submitting false, manipulated, or bulk-generated reviews or ratings.
Attempting to defraud our checkout, payment, return, or refund processes, including fraudulent chargebacks or returning worn or non-Silkerix footwear.
Using automated tools to scrape, overload, or interfere with our website or checkout systems.
Impersonating Silkerix, its staff, or other customers.
Posting spam, unsolicited advertising, or malicious links in any customer-facing channel.
Uploading malware or attempting unauthorized access to our systems.

Reviews and User Content

We welcome honest feedback about fit, comfort, durability, and delivery. Reviews are moderated under our Review Policy. We may remove content that violates these standards, contains personal data, makes unverifiable medical or safety claims, or is unrelated to our footwear. To request a review correction or removal of your own content, email [email protected] with the subject line “Review Request”.

Order, Return, and Refund Conduct

Orders may be cancelled or changed within 12 hours of placement, or before the order enters our 2-3 business days handling and packing queue, by emailing [email protected]. Returns are accepted within 30 days of the delivery date, and refunds are processed within 3 days after returned item inspection. Before mailing any footwear back, contact [email protected] to request an RMA return label and verified return warehouse instructions. Please note that 温州市瓯海梧田本杰贸易商行 is a registered business address and online store operator; it is not a retail showroom open to walk-in shoppers. Full details are in our Refund and Returns Policy and Order Changes and Cancellations pages.

Enforcement and Reporting

We review reports of misconduct and may warn, restrict, or permanently block participation, cancel fraudulent orders, or decline abusive returns. To report a violation, email [email protected] with the subject line “Community Standards Report” and include relevant details. We aim to respond during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).

Accessibility and Inclusion

We are committed to an inclusive experience. If you encounter accessibility barriers, email [email protected] with the subject line “Accessibility Request” and see our Accessibility Statement.

Related Policies

Contact

Questions about these Community Standards? Contact 温州市瓯海梧田本杰贸易商行 at [email protected] or +86 166 7400 2242. Registered address: 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号. We operate online at silkerix.com.