CUSTOMER DOCUMENTATION

Accessibility Statement

Last updated: January 2025

Silkerix is operated by 温州市瓯海梧田本杰贸易商行, a footwear retailer headquartered and registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, and operating online at silkerix.com. We sell canvas shoes, running shoes, and sneakers to customers across the United States. We are committed to making our website usable by the widest possible audience, including people with disabilities, and we work to align our digital storefront with recognized accessibility standards.

Our Commitment to Digital Accessibility

Silkerix believes that shopping for footwear online should be frictionless for everyone. Just as we engineer our canvas shoes, running shoes, and sneakers around a strict Weight-to-Cushion Ratio and Frictionless Collar Index, we aim to remove barriers from every step of the online buying journey—from browsing product pages and reading size charts to completing checkout and contacting our support team. We treat accessibility as an ongoing responsibility rather than a one-time project, and we review our site as our catalog, features, and checkout tools evolve.

Standards We Aim to Meet

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments. While we work toward conformance, we recognize that some areas of our site—particularly third-party checkout and payment components—may not yet fully meet every criterion. We do not claim perfect conformance, and we are transparent about that limitation.

Measures We Take

Structuring pages with semantic headings, landmarks, and readable text hierarchy so screen reader users can navigate efficiently.
Providing text alternatives for meaningful images, including product photography of our canvas shoes, running shoes, and sneakers.
Maintaining color contrast between text and backgrounds in line with WCAG 2.1 AA targets.
Supporting keyboard navigation for core functions such as menus, product selection, cart, and forms.
Writing clear, plain-language policy content—including our Shipping Policy, Refund and Returns Policy, and FAQs—so information is easy to understand.
Labeling form fields and providing visible focus indicators where technically feasible.
Reviewing accessibility as part of routine site maintenance and updates.

Known Limitations

Despite our efforts, some content or functionality may present barriers. Common examples include third-party payment gateways (Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout), embedded tools we do not fully control, and older pages that have not yet been remediated. If you encounter a barrier, please tell us—your report helps us prioritize fixes.

Assistive Technology Compatibility

Our website is designed to work with current versions of major browsers and common assistive technologies, including screen readers, screen magnification software, speech recognition tools, and keyboard-only navigation. For the best experience, we recommend keeping your browser and assistive technology up to date.

Need Help Completing a Purchase or Return?

If any part of our site prevents you from browsing footwear, placing an order, or managing a return, we are glad to assist directly. You can reach our customer support team Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT) by phone at +86 166 7400 2242 or by email at [email protected]. We can help you select sizes, complete an order, or arrange a return by email.

For returns, please email [email protected] with the subject line “Return Request – Accessibility Assistance” before mailing anything back. Our team will provide an RMA return label and verified return warehouse instructions. Please do not ship footwear to our registered address, as 温州市瓯海梧田本杰贸易商行 is headquartered there but does not operate a walk-in retail showroom. Returns are accepted within 30 days of delivery, and refunds are processed within 3 days after inspection of the returned item.

Feedback and Contact for Accessibility Requests

We welcome feedback on the accessibility of silkerix.com. To report a barrier, request content in an alternative format, or ask a question about accessibility, please email [email protected] with the subject line “Accessibility Feedback – silkerix.com”. Please include the page URL, a description of the issue, and the assistive technology or browser you were using. We aim to acknowledge accessibility inquiries promptly and to respond within a reasonable timeframe during our support hours.

For general questions, you may also visit our Contact Us page. Related policies are available here:

Ongoing Improvement

Accessibility is a continuous process. We review feedback, monitor site changes, and work to improve usability over time. This statement may be updated as our website and services change. The “Last updated” date above reflects the most recent revision.

Contact Channel	Details
Accessibility Email	[email protected] (subject: “Accessibility Feedback – silkerix.com”)
Return Assistance Email	[email protected] (subject: “Return Request – Accessibility Assistance”)
Phone	+86 166 7400 2242
Support Hours	Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)
Registered Operator	温州市瓯海梧田本杰贸易商行, 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号