Thank you for shopping with Silkerix. We are glad you are here. Whether you have a question about sizing a pair of canvas shoes, need help tracking a running shoe order, or want to start a return on a sneaker that did not fit the way you hoped, our team is ready to help. This page explains exactly how to reach us, what to expect when you do, and where to find answers to the questions we hear most often.

Silkerix is the footwear brand operated by 温州市瓯海梧田本杰贸易商行. We are headquartered and registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, and we sell exclusively online at silkerix.com. Our catalog focuses on three core categories: breathable canvas shoes, cushioned running shoes, and versatile sneakers. We ship to customers across the United States with free shipping on all orders.

How to Reach Our Customer Support Team

Our customer support team is available Monday through Friday, 9:00 AM – 5:00 PM Central Time (CT). We are closed on weekends and on US federal holidays. Messages received outside these hours are answered on the next business day, in the order they were received.

Contact Method	Details	Best Used For
Email	[email protected]	All inquiries, including orders, returns, sizing, and policy questions
Phone	+86 166 7400 2242	Urgent order questions during support hours
Registered Address	浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号	Official correspondence for 温州市瓯海梧田本杰贸易商行
Online Store	silkerix.com	Browsing, ordering, and account management

Please note: our registered address is our company headquarters and administrative office. It is not a retail showroom, and it is not open to walk-in shoppers. All orders are placed online at silkerix.com, and all customer service is handled by email and phone. If you need to send footwear back to us, please do not mail anything to the address above before contacting us. Instead, email [email protected] to request an RMA (Return Merchandise Authorization) number and verified return warehouse instructions. We will provide the correct destination and labeling steps so your return is processed without delay.

What to Include in Your Email

To help us resolve your question quickly, please include the following in your message:

• Your order number (found in your order confirmation email).
• The email address used at checkout.
• The product name and size of the canvas shoes, running shoes, or sneakers in question.
• A clear description of your question or issue, with photos if the item arrived damaged or defective.

Use a Specific Subject Line for Sensitive Requests

Some requests require special handling. To make sure your message reaches the right team, please use one of the following subject lines when emailing [email protected]:

• Privacy Request — for questions about your personal information or data rights. See our Privacy Policy and Do Not Sell My Personal Information pages.
• DMCA Notice — for copyright concerns regarding content on silkerix.com.
• Accessibility Request — for help accessing any part of our website or for feedback on accessibility. See our Accessibility Statement.
• Review Request — for questions about customer reviews. See our Review Policy.

Order Changes and Cancellations

You may cancel or change an order within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue. To request a cancellation or change, email [email protected] as soon as possible with your order number. Once an order has entered packing, it can no longer be modified, but you may still return it after delivery under our return policy. Full details are available on our Order Changes and Cancellations page.

Shipping, Delivery, and Returns at a Glance

• Shipping cost: Free shipping for all orders ($0.00 standard shipping on all US orders).
• Handling time: 2–3 business days (Monday–Friday, excluding US federal holidays).
• Delivery time: 6–9 business days, for a total estimated arrival of 8–12 business days from order placement.
• Returns: 30 days from the delivery date.
• Refunds: 3 days processing after the returned item is inspected.

For complete terms, please read our Shipping Policy and Refund and Returns Policy. Accepted payment methods include Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout, with all prices listed in USD. Learn more on our Payment Methods page.

Frequently Asked Questions

Many common questions about sizing, fit, materials, and the Kinetic-Feather Architecture are answered on our FAQs page. If you cannot find what you need there, email us and we will respond during support hours.

Explore More About Silkerix

• Learn about our Wenzhou workshop and brand story on our About Us page.
• Read our Terms and Conditions and Community Standards.
• Review our Cookies Policy and Sustainability commitments.

We appreciate every message. Our goal is to give you clear, honest answers about your canvas shoes, running shoes, and sneakers, and to make every step from order to delivery as frictionless as the footwear we build. Thank you for choosing Silkerix.