Last updated: January 2025

This Shipping Policy & Tax page explains how Silkerix ships canvas shoes, running shoes, and sneakers to customers in the United States, how long delivery takes, how taxes are handled, and what to do if something goes wrong in transit. Silkerix is the online footwear brand operated by 温州市瓯海梧田本杰贸易商行, headquartered and registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, and selling exclusively online at silkerix.com. We do not operate a walk-in retail showroom at our registered address; all orders are placed through our website and fulfilled from our shipping partners.

Free Shipping on All US Orders

We believe frictionless service starts at checkout. Shipping is free for all orders shipped within the United States — a flat $0.00 standard shipping cost on every order, with no minimum purchase and no surprise fees added at the cart or confirmation screen. The price you see at checkout is the price you pay for your footwear.

Order Processing & Handling Time

Once your order is placed and payment is confirmed, our team begins picking, inspecting, and packing your canvas shoes, running shoes, or sneakers. Our standard handling time is 2–3 business days (Monday through Friday, excluding US federal holidays). Orders placed on weekends or federal holidays begin processing on the next business day.

Because handling and packing begin quickly, order changes or cancellations are only possible within 12 hours of placing your order, or before your order enters the 2–3 business day handling queue. To request a change or cancellation, email [email protected] with your order number as soon as possible. Full details are available on our Order Changes and Cancellations page.

Delivery Time & Estimated Arrival

After handling is complete, your order ships with our carrier partners. Our standard delivery time is 6–9 business days after dispatch. Combined with handling, the total estimated arrival is 8–12 business days from the moment you place your order. These windows are estimates, not guarantees, and may be affected by carrier volume, weather, or peak shopping seasons.

Stage	Timeframe	Notes
Order handling & packing	2–3 business days	Monday–Friday, excluding US federal holidays
Delivery (in transit)	6–9 business days	After dispatch from our fulfillment partner
Total estimated arrival	8–12 business days	From order placement to doorstep
Shipping cost	$0.00	Free standard shipping on all US orders

Tracking Your Order

When your order ships, we will send a shipping confirmation email containing your tracking number and a link to follow your package. Tracking information may take up to 24–48 hours to activate after dispatch. If your tracking has not updated within 3 business days of receiving your confirmation, please contact us at [email protected] with your order number so we can investigate with the carrier.

Shipping Destinations

Silkerix currently ships to addresses within the United States only. We are unable to ship to PO boxes, APO/FPO addresses, or international destinations at this time. Please ensure your shipping address is complete and accurate at checkout; we cannot reroute packages once they are in transit, and address errors may delay delivery.

Taxes

All prices on silkerix.com are listed in US dollars (USD). Where applicable, sales tax is calculated at checkout based on the shipping address you provide and the tax laws of your state or locality. The tax amount, if any, will be displayed clearly before you complete your purchase. Silkerix does not collect duties or customs fees because we ship only within the United States. There are no hidden fees added after checkout.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, or if tracking shows delivery but you did not receive it, please contact us at [email protected] within 7 days of the expected delivery date. Include your order number and, where possible, photos of the damaged packaging or footwear. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund in line with our Refund and Returns Policy.

Returns & Return Shipping

We accept returns within 30 days of the delivery date, and refunds are processed within 3 days after the returned item is inspected. To begin a return, email [email protected] with the subject line “Return Request – [Your Order Number]” to receive an RMA number and verified return warehouse instructions. Please do not mail footwear back before receiving an RMA and return address, as unauthorized returns may be refused. For full conditions, see our Refund and Returns Policy.

Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All transactions are processed in USD. Learn more on our Payment Methods page.

Questions About Shipping or Tax?

Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You can reach us by phone at +86 166 7400 2242 or by email at [email protected]. For general questions, visit our FAQs or Contact Us page. You may also review our Terms and Conditions, Privacy Policy, and Accessibility Statement.

Silkerix is operated by 温州市瓯海梧田本杰贸易商行, registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, and sells online at silkerix.com.