Last Updated: January 2025

Welcome to Silkerix. These Terms and Conditions (“Terms”) govern your access to and use of silkerix.com (the “Website”) and the purchase of any products from us. The Website is owned and operated by 温州市瓯海梧田本杰贸易商行 (“Silkerix,” “we,” “us,” or “our”), a business registered at 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号, China. We operate exclusively online at silkerix.com and sell physical footwear—canvas shoes, running shoes, and sneakers—to customers in the United States.

By browsing the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an order. Please read them carefully and keep a copy for your records.

1. Eligibility and Account Use

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. You agree to provide accurate, current, and complete information during checkout and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. We reserve the right to refuse service, cancel orders, or terminate accounts where we reasonably suspect fraud, abuse, or violation of these Terms.

2. Products, Descriptions, and Pricing

We make every effort to describe our canvas shoes, running shoes, and sneakers accurately, including materials, sizing, and construction details. Colors may appear slightly different depending on your screen. All prices are listed in U.S. Dollars (USD) and are subject to change without notice. The price charged is the price displayed at the time you complete checkout. We reserve the right to correct pricing errors and to limit quantities per order.

3. Orders and Acceptance

Your order is an offer to purchase. We confirm acceptance when we send an order confirmation email. We may decline or cancel an order—before or after confirmation—if the item is unavailable, if we detect a pricing or technical error, or if we suspect fraudulent activity. If we cancel an order you have already paid for, we will issue a full refund to your original payment method.

4. Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All transactions are processed through secure, PCI-compliant payment providers. We do not store full card numbers on our servers. For more detail, please see our Payment Methods page.

5. Shipping, Handling, and Delivery

We offer free standard shipping on all orders ($0.00) within the United States. Orders are handled and packed within 2–3 business days (Monday–Friday, excluding U.S. federal holidays), and delivery typically takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. These are estimates, not guarantees, and may be affected by carrier delays, weather, or peak seasons. Risk of loss passes to you upon carrier delivery. For full details, see our Shipping Policy.

6. Order Changes and Cancellations

You may request a change or cancellation within 12 hours of placing your order, or before your order enters our 2–3 business day handling and packing queue, by emailing [email protected]. Once an order has shipped, it cannot be changed or cancelled and must be handled through our returns process. See Order Changes and Cancellations.

7. Returns and Refunds

We accept returns within 30 days of the delivery date. Footwear must be unworn, in its original condition and packaging, with all tags attached; we recommend trying shoes on indoors on a clean surface. Refunds are processed within 3 days after we inspect the returned item, with no restocking fees. Before mailing anything back, please email [email protected] to request an RMA return label and verified return warehouse instructions. Full terms are in our Refund and Returns Policy.

8. Intellectual Property

All content on the Website—including the Silkerix name, logos, product photography, copy, and the “Kinetic-Feather Architecture” concept—is owned by or licensed to 温州市瓯海梧田本杰贸易商行 and is protected by applicable intellectual property laws. You may not copy, reproduce, or use our content for commercial purposes without our prior written permission.

9. Acceptable Use

You agree not to misuse the Website, including by attempting to gain unauthorized access, transmitting malware, scraping data, or interfering with normal operation. We may suspend access for violations. Please also review our Community Standards.

10. Disclaimers and Limitation of Liability

The Website and products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Footwear is not medical or orthopedic equipment; consult a professional for specific health needs. To the maximum extent permitted by law, our total liability arising from any order shall not exceed the amount you paid for that order. Nothing in these Terms limits rights that cannot be limited under applicable law.

11. Governing Law and Disputes

These Terms are governed by the laws applicable to 温州市瓯海梧田本杰贸易商行’s place of business, without regard to conflict-of-law rules, and subject to any mandatory consumer protections in your state of residence. Before pursuing formal action, please contact us at [email protected] so we can try to resolve the matter directly.

12. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date reflects the most recent version. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, orders, returns, or accessibility, contact us:

• Company: 温州市瓯海梧田本杰贸易商行 (Silkerix)
• Registered Address: 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号
• Email: [email protected]
• Phone: +86 166 7400 2242
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)

For privacy, DMCA, accessibility, or review requests, please email [email protected] with the relevant subject line (e.g., “Privacy Request,” “DMCA Notice,” “Accessibility Request,” or “Review Request”). You may also visit our Contact Us, FAQs, Privacy Policy, Cookies Policy, Accessibility Statement, Review Policy, Sustainability, Do Not Sell My Personal Information, and About Us pages.