Review Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Applies to: silkerix.com (operated by 温州市瓯海梧田本杰贸易商行)
At Silkerix, we build canvas shoes, running shoes, and sneakers under The Kinetic-Feather Architecture, and we believe the feedback loop between our Wenzhou workshop and American customers is part of that engineering. This Review Policy explains how reviews, ratings, photos, and questions about Silkerix footwear are collected, moderated, published, and used. It applies to every review submitted on silkerix.com, whether through a product page, an email follow-up, or a verified-purchase request. By submitting a review, you agree to this policy and to our Terms and Conditions.
1. Who May Submit a Review
We welcome reviews from anyone who has purchased or handled Silkerix footwear. To keep our review section trustworthy and compliant with Federal Trade Commission (FTC) guidance on endorsements and testimonials, we distinguish between two review types:
- Verified Purchase Reviews: Submitted by customers who bought the product through our secure checkout (Visa, Mastercard, American Express, Discover, PayPal, or Stripe) using the same email address associated with the order. These carry a “Verified Purchase” badge.
- Unverified Reviews: Submitted by visitors who have not purchased through silkerix.com. These are labeled “Unverified” and are never presented as confirmed buyer experiences.
Reviews must relate to a genuine first-hand experience with the specific product—fit, cushioning, durability, sizing, or delivery. We do not publish reviews written by our own employees, the operating company 温州市瓯海梧田本杰贸易商行, or anyone with a financial interest in Silkerix without clear disclosure.
2. What We Publish and What We Remove
We do not filter reviews by star rating. A one-star review about a stiff collar or a five-star review about all-day comfort is equally welcome. However, we moderate for the following content standards, consistent with our Community Standards:
- Removed: Content that is unlawful, harassing, hateful, sexually explicit, or that contains another person’s private information.
- Removed: Spam, promotional links, competitor advertising, or reviews that are clearly not about Silkerix footwear.
- Removed: Reviews containing false statements of fact about a product or the company, or reviews submitted in exchange for undisclosed compensation.
- Removed: Duplicate submissions and reviews generated by automated tools or bots.
- Edited (with notice): We may redact personal data such as order numbers, addresses, or phone numbers for privacy and security. We do not otherwise alter the substance of a review.
Removal decisions are made by our customer support team during business hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). If your review is removed, you may contact us at [email protected] with the subject line “Review Policy Inquiry” to request a review of the decision.
3. Incentives, Sampling, and Disclosure
Silkerix does not pay for positive reviews and does not offer discounts, gift cards, or free product in exchange for a favorable rating. If we ever provide a sample pair for testing, the reviewer must disclose that the footwear was provided at no cost, and the review will be labeled accordingly. Any review that fails to disclose a material connection will be removed. This aligns with FTC Endorsement Guides and Google Merchant Center review requirements.
4. How We Collect and Display Reviews
Reviews may be collected through on-site submission forms, post-delivery email invitations sent from [email protected], or voluntary customer submissions. We display the review text, star rating, submission date, and verification status. Aggregate ratings are calculated from all published reviews and are not weighted by rating value. We do not suppress negative reviews to inflate a product’s average score.
5. Your Content License and Privacy
By submitting a review, photo, or video, you grant Silkerix a non-exclusive, royalty-free, worldwide license to display, reproduce, and adapt that content on silkerix.com and in related marketing, with attribution to your display name. You confirm that you own the content and that it does not infringe any third party’s rights. We handle personal data in accordance with our Privacy Policy and Cookies Policy. California residents may exercise rights described in our Do Not Sell My Personal Information page.
6. Reviews Are Not Customer Service Requests
A review is not the right channel for order problems, returns, or refunds. If your canvas shoes, running shoes, or sneakers arrived damaged, incorrect, or outside the stated delivery window, please email [email protected] with the subject line “Order Support” so we can help directly. For returns within 30 days of delivery, see our Refund and Returns Policy; for shipping timelines (free shipping on all orders, 2-3 business days handling, 6-9 business days delivery), see our Shipping Policy. Order changes and cancellations within 12 hours are covered on our Order Changes and Cancellations page.
7. Accessibility and Contact
We are committed to making reviews readable and submittable for all customers. If you need an alternative way to submit feedback, contact us and we will assist. Details are in our Accessibility Statement.
| Review Topic | Where to Send It | Subject Line |
|---|---|---|
| Review removal or policy question | [email protected] | Review Policy Inquiry |
| Order, delivery, or product issue | [email protected] | Order Support |
| Return or refund request | [email protected] | Return Request |
Company: 温州市瓯海梧田本杰贸易商行
Registered Address: 浙江省温州市瓯海区梧田街道瓯海大道196号301室（麦芽糖）622号
Phone: +86 166 7400 2242
Email: [email protected]
Website: silkerix.com
温州市瓯海梧田本杰贸易商行 is headquartered at the registered address above and operates online at silkerix.com. This location is not a retail showroom open to walk-in shoppers. For returns, please email [email protected] with the subject line “Return Request” to receive an RMA return label and verified return warehouse instructions before mailing any footwear back. For general questions, visit our FAQs, Contact Us, About Us, Payment Methods, or Sustainability pages.